Delivery policy

All of our orders are processed and dispatched from our warehouse and fulfilment centre in Leicester UK.

We have a dedicated postage and packaging department, who are committed to getting the items sent out to customers quickly and as securely as possible.

UK SHIPPING PRICES AND DURATIONS :

All of our Shipping Options are weight based.

We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible. Therefore, we would ask you to add 1 extra processing day onto the listed delivery durations.

Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.

Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there.
The shipping cost will be multiplied accordingly for orders that require more than one service.

Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
 

Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.

We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.

In the unlikely event that you have not received the parcel, please contact us at ned@cannabidolpharm.com.

Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

ROYAL MAIL DELIVERY CHARGES (UK):

Service Small Parcel 48 Small Parcel 24

Small Parcel 48 (Tracked)

 Small Parcel 24 (Tracked)
Weight  <2kg <2kg <2kg  <2kg
Price  £3.00 £4.20 £3.75 £5.00
Duration 2-3 Days 1 - 2 Days 2 - 3 Days 1 - 2 Days

INTERNATIONAL SHIPPING CHARGES:

Europe (4-6 days):
100g  -  £8.95
250g  -  £9.95
500g  -  £11.25
1kg  -  £13.95
2kg  -  £19.10
3kg  -  £24.95
5kg  -  £26.95

For orders more than 5kg, please contact us to obtain the best quote.  

Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.

We deliver to 22 European countries:

 ✓Austria  ✓Belgium   ✓Bulgaria   ✓Croatia   ✓Cyprus   ✓Czech republic   ✓Denmark   ✓Estonia   ✓France   ✓Greece   ✓Italy   ✓Latvia   ✓Poland    ✓Portugal   ✓Romania   ✓Slovakia   ✓Slovenia   ✓Spain   ✓Sweden   ✓Switzerland